At Exclusive Furniture, we have a no returns or exchange policy and all sales are final.
Exclusive Furniture sells brand-new merchandise only; therefore we are not able to take back any furniture that has been used.
Also, we are very mindful of sanitary/health issues & do not bring used merchandise back into our warehouse.
Once your invoice has been signed and/or initialed, cancellations cannot be made for any reason. Refunds are not given for any reason on any invoice.
However, with the approval of upper management, there will be a 25% cancellation fee of the entire invoice amount on all canceled orders.
If a customer places a special order, the invoice must be paid in full before the merchandise can be ordered. There are no refunds on special orders.
Once your invoice has been signed and/or initialed, cancellations cannot be made for any reason. Refunds are not given for any reason on any invoice.
At Exclusive Furniture, we periodically offer "as is" items that are going out of stock or being discontinued at an exclusively low price.
For these items, our traditional one year warranty is voided and no longer applicable to any items purchased from the floor of our store or website marked "as is.
No returns are allowed on all "as is" items.
We are happy to offer an extended warranty for "as is" items at an additional cost.
Ask your sales associate about our 5 years extended warranty plan prior to purchasing.
If an extended warranty is not purchased, Exclusive Furniture is not responsible for any future malfunctions, damages, or defects to the item.
Mattress 100 Day Comfort Guarantee
Our Customer Service Department will contact you once your items are available for delivery to schedule your delivery date.
You will be able to pick a date to have your furniture delivered, however, once your delivery date is confirmed we will provide a 5-hour time frame for you to expect your delivery to arrive at your home.
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Interested in finding a financial solution for your home furnishing needs? We've got you covered! Submit your application today and we'll find out what financial solutions are available to you through our network of trusted lenders. Once your application results are returned to us, a sales representative from the store of your choosing will contact you within 24-48 hours.
Interested in a no credit needed solution for your home furnishing needs? We've got you covered! Submit your application today for approval. Once your application results are returned to us, a sales representative from the store of your choosing will contact you within 24-48 hours.
Exclusive Furniture has seven beautiful locations across Metro Houston to serve you. Spanning over 335,000 square feet of showroom space, you can rest assured our team will help you find the right furniture at the right price. We offer convenient financing options for every situation because, at Exclusive Furniture, we're dedicated to making sure everyone can enjoy something special in their home.
Great customer service!! Sebastian at the location off of 99 was amazing and very patient. He was set in making sure I got everything I needed. He was so accommodating that when I went back to get more furniture I made sure to ask for him specifically.
All the associates there were super nice and welcoming. Arthur was the guy who helped us chose our living room couch set. He was extremely helpful and knowledgeable about the products in the showroom and it’s online/warehouse.
Bought a new sofa and love seat. My wife and I were greeted by a great salesman named Demetrius. No high pressure sales, took his time and explained and answered all of our questions and concerns. Highly recommend Exclusive Furniture. I can't remember the manager's name but he provide some great insight when it comes to selecting furniture. Big props to Exclusive Furniture.
We had gone to several furniture stores during Memorial Day weekend to furnish our new home. Everywhere we went told us that it would be weeks before our furniture was delivered. We stopped at exclusive furniture in Humble and loved the selection they had. We were given refreshments and they took great care of us.
Great experience! The sales associate was Ishelle ,she was so helpful and professional! She was so great during our first visit and purchase we went a second time to purchase a bedroom set and again she made our experience just perfect!! We will be going back !! My husband and I love the quality of the furniture at Exclusive Furniture!!
I’m so glad that I found this store! They have soooo many nice choices and the best part is that almost everything is in stock! I found two pieces that I wanted online, ordered in store and drove straight to the warehouse to pick it up. Seamless process. Whenever I need furniture or decor, I’m checking Exclusive first!
This was the most absolutely amazing online experience!!! I’m moving from Dallas to Houston so I put in a request for a consultation @exclusive furniture. Michelle responded within a timely manner. I told her what I was looking for. She sent me some options, answered all my questions, and showed me the furniture by video.
The salesman- Cardell is why exclusive Furniture is my only furniture to go to. He made the experience of buying a furniture less stressful. The quality and selections at exclusive is better than all other furniture company.